FAQ

FAQ Summary - ARBOX Atelier

Where is my order? After receiving your shipping confirmation email, a link to track your order status will be included. Tracking updates may take up to 24 hours to appear.

The item I want is sold out. Is it coming back? The majority of Arbox Atelier pieces are limited edition and will not be returning in the future due to the small quantities in which collections are produced.

What does it mean if an item is available for preorder? This allows you to secure an item that sells out quickly. Your card will be charged in full when the preorder is placed to allocate the item to you. The item will ship by the date indicated in the product description, though preorder dates are subject to change.

What if I need to change or cancel my order? Once an order is placed, it cannot be modified or canceled. You can email Customer Service at arboxatelier@gmail.com, and they will try to accommodate changes only for incorrect style, color, or size.

How can I guarantee that the product I purchased is authentic? Authentic Arbox Atelier products are only available on their official website (www.arboxatelier.com) and at their official stockist locations. They do not sell merchandise through individuals, flea markets, unauthorized retail locations, or auctions.

What is Arbox Atelier doing to combat counterfeiting? They participate in numerous enforcements, including taking legal action against counterfeits through the takedown of unauthorized websites.

Can I report a counterfeit website? Yes, you can report any counterfeit websites or sellers to arboxatelier@gmail.com. Please provide the location of the merchandise, the product style(s) offered, and the website.

Where can I find your Privacy Policy? The Privacy Policy is available at https://arboxatelier.com/policies/privacy-policy.